Effective Date: 15 October 2026
Last Updated: 15 October 2026
At SARG ANANTA (“we,” “our,” “us,” or “the Company”), we aim to provide a reliable and transparent shopping experience.
This Returns, Refunds & Cancellation Policy explains how customers can request a return, replacement, cancellation, or refund for eligible purchases made through our website.
Please review this policy before placing an order. All requests are handled in accordance with the applicable product conditions, our published policies, and applicable consumer protection laws in India.
If you receive a defective, damaged, incorrect, spurious, or materially different product from the one described or agreed to be supplied, please contact us promptly so we can review the issue.
Depending on the circumstances, eligible resolutions may include a replacement, return, refund, or another appropriate remedy.
To help us assess your request, please provide:
Supporting photographs or videos can help us investigate a complaint. However, the absence of an unboxing video alone will not automatically invalidate a legitimate claim where applicable law provides otherwise.
For hygiene, safety, and product-integrity reasons, we may not accept change-of-mind returns for products that have been opened, used, unsealed, or tampered with, where such restrictions are lawful and clearly applicable.
This restriction does not remove any rights you may have regarding defective, damaged, incorrect, spurious, or misrepresented products under applicable law.
Any product-specific return restrictions will be communicated clearly where relevant.
If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as reasonably possible after delivery.
Our team may request relevant photographs, packaging information, or other details to verify the issue.
After reviewing your request, we will communicate the available resolution, which may include a replacement, return, refund, or another remedy as appropriate.
We will handle such requests in accordance with applicable law and will not rely on this Policy to exclude mandatory consumer rights.
To submit a return or refund request:
Please do not send products to an address that has not been confirmed by our team.
We will review the request and communicate the next steps within the time required by applicable law.
If you wish to cancel an order, contact us as soon as possible and provide your order number.
Cancellation may be possible before the order is processed or dispatched. Once an order has been dispatched, cancellation may depend on the shipment status and applicable legal requirements.
If an order is cancelled and payment has already been collected, any applicable refund will be processed in accordance with the relevant payment method, this Policy, and applicable law.
We may cancel an order where necessary due to product unavailability, a material listing error, suspected fraud, or another legitimate reason. Where an order is cancelled after payment, any amount due to the customer will be refunded in accordance with applicable law.
Once a refund is approved, we will initiate the refund using the original payment method wherever practicable, or another lawful method where appropriate.
The time taken for the amount to appear in your account may depend on the payment gateway, bank, card issuer, or other financial institution.
We will communicate the refund status or relevant reference details where available.
Refund requests will be processed within the time required by applicable law. Any specific timeline communicated for an approved refund will be subject to the relevant payment provider’s processing arrangements, without overriding mandatory legal deadlines.
For eligible cases involving defective, damaged, incorrect, spurious, or materially misdescribed products, return shipping arrangements and costs will be handled in accordance with applicable law and the circumstances of the case.
For any permitted change-of-mind return, applicable return shipping charges and conditions will be communicated clearly before the return is arranged.
We will not use return shipping charges or procedural requirements to restrict consumer rights that cannot legally be excluded.
Where a replacement is an appropriate and available remedy, we will explain the replacement process after reviewing the request.
Replacement availability may depend on stock, product condition, and the nature of the issue.
If a suitable replacement is unavailable, we will discuss the appropriate alternative remedy in accordance with applicable law.
If your order has not arrived within the communicated delivery period, or the tracking information appears incorrect, please contact us with your order number.
We will review the shipment status with the relevant delivery partner and communicate the available next steps.
Where a refund or other remedy is required because an order was not delivered or was delivered contrary to applicable requirements, we will handle the matter in accordance with applicable law.
Please refer to our Shipping Policy for additional information about delivery timelines and shipment tracking.
Customers should provide a complete and accurate delivery address and a reachable contact number when placing an order.
If delivery fails because of an incorrect address, unavailable recipient, or other delivery issue, we will review the circumstances with the shipping partner.
Any additional delivery charges or further delivery arrangements will be communicated where applicable. Such charges and arrangements remain subject to applicable law and the customer’s legal rights.
Some products may require specific storage, handling, or packaging conditions.
If a return is approved, please follow the instructions provided by our team and ensure that the product is packed safely.
Do not return a product that may pose a safety risk without first contacting us for appropriate instructions.
For cancellations, returns, replacements, or refund-related questions, contact:
Company: SARG ANANTA
Email: info@sargananta.com
Phone: +91 98765 43210
Address: Block A5, Flat No. 702, Mahaveer Ranches, Hosa Rd, Sai Sree Layout, Parappana Agrahara, Bengaluru, Karnataka 560100.
Please include your order number in all order-related communications so that we can identify your purchase.
This Policy should be read together with our Terms & Conditions, Privacy Policy, Disclaimer, and Shipping Policy.